Terms and conditions

ARTICLE 1 - TERMS OF USE AND SERVICE

The following Terms of Use and Service, along with any other rules posted on our website apply to all orders placed and to all purchases through our website.
By confirming your order on our website DEPARTEMENTFEMININ.com, you are accepting and consenting to these Terms of Use and Service. Should you not agree with certain provisions of these general terms of use and sale, please do not submit your order for the purchase of products on DEPARTEMENTFEMININ.com and refrain from using this website.
DEPARTEMENTFEMININ.com may modify these terms of use and conditions of sale from time to time, all changes to appear in the "GENERAL TERMS OF USE AND SERVICE" section of the DEPARTEMENTFEMININ.com website. The order confirmation following such changes will be ruled by the modified Terms of Use and Service.
This website is intended for the customer's personal use only. All commercial use is prohibited. The customer may not use this website, or its content, to any commercial purpose.

ARTICLE 2 - PRODUCTS

Products offered for sale are those on line at the time of your order, subject to availability.
DEPARTEMENTFEMININ.com may be unable to deliver merchandise. In such circumstances, DEPARTEMENTFEMININ.com will notify you by email and proceed to the refund within thirty days of advising that the merchandise is unavailable.
Great care is taken in item description and illustration. Yet graphics, photographs, including all image rights, sounds, music, video, audio or text, are purely informative. DEPARTEMENTFEMININ.com does not warrant its website content is accurate, free, complete, useful or reliable.
All items and merchandise featured on the website are provided "as available" and "as is", with not warranty of any kind, either expressed or implied, including, but not limited to, merchantability, satisfactory quality, fitness for a particular purpose.
Our services will gladly answer all questions regarding item description and specifications, either by email at customerservice@departementfeminin.com our by phone (+33 9 80 96 06 75).
Products match the French and European legislation. It is your responsibility, if you have the goods delivered outside the EEC, to check the import procedures and to comply with them. DEPARTEMENT FEMININ will bear no responsibility for the importation of the goods in your country, or if the goods fail to meet or infringes your domestic legislation.

 

ARTICLE 3 - PLACING YOUR ORDER

Orders are placed, after items are added to the shopping bag, these Terms and Conditions are accepted by clicking on the "order confirmation" button. You are then legally bound by a sales contract, returns and refund being ruled by article 8 hereafter.
DEPARTEMENTFEMININ.com records all electronic transactions and these recordings prove the transaction.
All orders are subject to acceptance and availability.
You will receive an email acknowledging the order you have placed, within one hour. This email is not an acceptance of your order, the acceptance being perfected only when the goods are dispatched to the delivery address mentioned on the order you have placed.

ARTICLE 4 - PRICE

4.1- Prices shown on our French website are in euros € and are inclusive of French VAT and of reductions that may apply.
You can select your currency on the right top of the page, and you will be able to pay in that currency with your local credit card or with your Paypal account thanks to our partnership with Paypal. Simply choose your preferred payment method at checkout.
Prices do not include shipping and handling costs, which will be calculated for you, upon placing your order, before you press the order confirmation button. DEPARTEMENT FEMININ may choose to offer shipping fees to its customers.
Prices and offers remain valid as displayed from time to time, and subject to changes. Prices at the time of the order confirmation solely apply to your purchase, subject to availability.

4.2- If you are buying from outside France, you will also incur your domestic taxes. It is your responsibility to proceed to all declarations and to comply with all proceedings required in your country, and you are advised to refer to local authorities for all information on this matter.
Payments are made in euros € except if you choose to pay by Paypal where you can select your currency.
 
4.3- All goods remain full property of DEPARTEMENT FEMININ until full payment has occurred.
 
4.4 - Promotional Code: DEPARTEMENT FEMININ can give to certain customers a discount via a promotional code that can apply to all or some products on the website. This code has to be entered at checkout to apply.

4.5 - Gift Card: customers can buy virtual or physical Gift Cards on the website. After choosing an amount and a recipient for the gift, the recipient will receive the boxed Gift Card or an email instructing them how to use it. The amount will be credited on a specific and unique code. Terms of Gift Card:

  • Gift Cards are valid for a limited period of time: six (6) months after the day of purchase.
  • Gift Cards are not eligible to a refund
  • If the total amount of an order paid with a Gift Card represents less than the amount credited on it, the recipient will have to complete the payment with any other credit card.
  • If the total amount of an order paid with a Gift Card represents more than the amount credited on it, the recipient will be given by email another code credited with the amount balance.
  • If the recipient of a Gift Card buys products on the website and afterwards decides to return them, a new code will be sent to them credited with the corresponding amount.
  • Gift Cards are only sent, once full payment has been received by DEPARTEMENT FEMININ.
  • Virtual Gift Cards are sent by email to the recipient's email address that is given to our store. We bare no responsibility in case of wrong email address. An email will be sent to the recipient, as well as the buyer in order to confirm that the Gift Card has been sent.
  • Boxed Gift Cards will be sent by mail according to the way of shipping you choose at checkout. We bare no responsibility in case of wrong address.
  • DEPARTEMENT FEMININ bares no responsibility in case of fraudulent usage of any Gift Card by third parties, theft or loss.
  • DEPARTEMENT FEMININ has the right to cancel a Gift Card.
  • VAT and shipping fee apply normally to Gift Cards.

ARTICLE 5 - SHIPMENT

DEPARTEMENT FEMININ ships to France and to many countries around the world. Delivery schedules are approximate and not binding. Products are delivered to the delivery address mentioned on the electronic order form.
The following terms apply to shipments:

  STANDARD UPS / FEDEX COLISSIMO EXPRESS UPS / FEDEX

France

and

Europe

2 to 4 working days.
Please visit www.fedex.com and enter the tracking number sent to you by our Customer Service to follow your package's journey.

This method is used by default.

UPS : 30-35€ / FEDEX : 30€

3 to 6 working days if order is placed before 12pm GMT+1
Please visit www.coliposte.net and enter the tracking number sent to you by our Customer Service to follow your package's journey.

This method is used on demand.

25€

1 to 3 working days.
Please visit www.fedex.com and enter the tracking number sent to you by our Customer Service to follow your package's journey.

This method is used by default.

UPS : 45€ / FEDEX : 45€

Rest of the world

5 to 7 working days if order is placed before 12pm GMT+1.
Please visit www.ups.com and enter the tracking number sent to you by our Customer Service to follow your package's journey.

This method is used by default.

UPS : 40-50€ / FEDEX : 30-50€

5 to 10 working days if order is placed before 12pm GMT+1.
Please visit www.coliposte.net and enter the tracking number sent to you by our Customer Service to follow your package's journey.

This method is used on demand.



40€

3 to 5 working days if order is placed before 12pm GMT+1.

Please visit www.fedex.com and enter the tracking number sent to you by our Customer Service to follow your package's journey.

This method is used on demand.

UPS : 50-65€ / FEDEX : 45-65€

*Promotional codes, free shipping and free returns are not applicable on sale items unless mentioned otherwise.

Free returns are only applicable on items exceeding 500€

 

DEPARTEMENT FEMININ is not responsible for delivery delays. The customer bears all delivery risks. It is your responsibility to notify carrier with any claim regarding delivery delays, missing or damaged goods, upon delivery and/or within three (3) days.
All orders not shipped within thirty (30) days are automatically cancelled, unless otherwise specified in the product description on our website (e.g. pre-payments).

DEPARTEMENT FEMININ will refund or exchange all products under the conditions mentioned in article 8 hereafter.

ARTICLE 6 - PAYMENT

Payments can be made by VISA, MASTERCARD or AMERICAN EXPRESS credit cards, as well as Paypal.
By choosing Paypal as a mean of payment, customers are able to pay in their own currency.
Payment will be debited and cleared from your account upon receipt of your order. DEPARTEMENT FEMININ assumes that the credit card used is property of the buyer.
To help ensure that your purchase on our website is safe, simple and secure, DEPARTEMENTFEMININ.com uses a specialized secure environment. This service encrypts and protects the data you send to us over the Internet. Reasonable care is taken to keep the details of your order and of your payment secure.
DEPARTEMENTFEMININ.com keeps a record of your transaction. All information regarding your credit card details are not held by our website but by our bank.
If the credit card issuer refuses to authorize the payment to DEPARTEMENTFEMININ.com, we will not be liable for any delay or non delivery.
DEPARTEMENTFEMININ.com reserves the right to refuse a transaction or to refuse service, in the event, for example, that is unable to obtain authorisation for payment, that a previous order has not been cleared or that a disagreement with the customer has occurred.


ARTICLE 7 - REFUNDS AND STORE CREDITS

For all returns, customer must first require a return number. This request must be sent via email to our email address returns@departementfeminin.com within seven (7) days of delivery.

DEPARTEMENTFEMININ.com will provide a return number as well as full instructions to proceed to the return. Returns that do not comply with those instructions or that do not bear a return number may be returned to sender.

All items come with a return tag. DEPARTEMENTFEMININ.com will not accept returns for any item that bears signs of wear or damage or that no longer carries the return tag attached to its original seal. Items must be returned in their original packaging (including designer shoe boxes, dustbags, hangers, extra buttons...). Swimwear and lingerie items must be returned with the hygiene strip untouched and still in place. Do not remove the tag or relevant seal from the purchased products, should you wish to return the purchased product. All returns from one order must be sent at once.

No refund will be accepted for items that are returned without the return tag attached with its original seal or for items that have been altered from their original status or damaged.
If you so desire, you may require, along with your return number, a store credit instead of a refund.

  • The store credit is credited on a personal code that you can use for your next purchase. Store credits have a six (6) month validity period on the DEPARTEMENT FEMININ website. Past six months, the store credit is cancelled.
  • The store credit will be in the shape of a personal code that can be used on your next order.
  • If the total amount of the order paid with the personal code is inferior of the amount credited on it, a new code will be sent to you credited with the new balance amount to be used on a next purchase.
  • If the total amount of the order paid with the personal code is superior of the amount credited on it, you will have to complete the amount by credit card.
  • If you return the products paid with store credit, a new code will be given to you to be used on your next purchase. No refunds.
  • You can proceed to a size exchange by contacting our team. We are happy to exchange the product in the size you wish if you contact us within seven (7) days after receiving our order and if our stock permits it.
  • Refunds are made within thirty (30) days after the return is accepted by our services, in the same mean of payment.

Returns are to be delivered to:
DEPARTEMENT FEMININ
Service Retours
1 rue Maurice Fonvieille
31000 Toulouse France
 
At DEPARTEMENT FEMININ, we do our best to provide product pictures and descriptions that are very close to the reality. Still, depending on the browser or computer you use, colours or fabrics may appear slightly different.

 

 

ARTICLE 8 - SERVICE CLIENTELE

 

 

For any information you may need, our team is entirely at your disposal. From product information, to particular product request or premium services, do not hesitate to contact us at customerservice@departementfeminin.com . Plus, our personal shoppers are here at any time to help you build the perfect wardrobe. Contact them at personal shoppers@departementfeminin.com.
Our team is available 24/7/365 for you and speaks French, English and Japanese.

ARTICLE 9 - INTERNATIONAL PROPERTY RIGHTS

All copyright, designs, photographs, soundtracks, illustrations, videos, music, notes, trademarks and all other intellectual property and material rights related to the content of the DEPARTEMENTFEMININ.com website, including the Software and all HTML codes contained in this website, are the sole property of DEPARTEMENTFEMININ.com and of DEPARTEMENT FEMININ.
All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by intellectual property and other laws and international treaty provisions. Any reproduction, use or redistribution of the above listed content is prohibited and may result in civil and criminal prosecution to the fullest extent permissible. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction, advertising, reference or distribution is expressly prohibited.
DEPARTEMENTFEMININ.com may include on its website hyperlinks to websites operated by third parties, including advertisers.
DEPARTEMENTFEMININ.com is not responsible for the content, accuracy or availability of such external websites. DEPARTEMENTFEMININ.com is not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites.
Customers using the DEPARTEMENTFEMININ.com website at their own risk. DEPARTEMENTFEMININ.com does not warrant that the functional aspects of the Website or its content will be error free or free of viruses or other harmful components.
DEPARTEMENTFEMININ.com reserves the right to deny customer access to its website, or to parts of its website, without prior notice, on a temporary or permanent basis and any decision to do so is final.
 

ARTICLE 10 - APPLICABLE LAW - LITIGATION

The General conditions of use, along with all our policies and procedures, are governed by and construed in accordance with the laws of FRANCE and you irrevocably submit to the exclusive jurisdiction of the courts of FRANCE.
 

ARTICLE 11 - PRIVACY POLICY

DEPARTEMENTFEMININ.com commits to respect the privacy rights of its online visitors. We protect the information collected about our visitors and customers by storing and using the information that visitors and customers provide us with accordingly.
DEPARTEMENTFEMININ.com collects personal information from its customers as well as from its visitors.
DEPARTEMENTFEMININ.com also collects non personal information in the form of statistic data relevant to logs, details of networks, time of log-on or access, length of sessions and similar systems data, pages viewed, times and volume of use of the services.
DEPARTEMENTFEMININ.com uses cookies to keep track of previous purchases and to deliver content specific to the customer's interests. Most browsers are automatically set to accept cookies. You may alter the settings of your browser to prevent such automatic acceptance. If you choose not to receive cookies, you may still use most of the features of the DEPARTEMENTFEMININ.com website, and you may still place orders.
You can have your name and personal data removed from our database altogether, or have access to your personal data from our website, upon request (mentioning your name, email address and access code) at our email address customerservice@departementfeminin.com or by writing to us at:

 

Département Féminin
Département des ventes en ligne
2, rue d'Aubuisson
31000 Toulouse France

 

DEPARTEMENT FEMININ is a company incorporated
under French law and registered in TOULOUSE
under number 800 553 562
2, rue d'Aubuisson
31000 Toulouse France

 

Phone : 05 61 24 39 20 - Fax : 05 61 23 89 49
Publishing and editorial director: Carole Benazet
SIRET  800553562000010

 

TVA Intracommunautaire FR 62 800553562
Declaration CNIL 1264152

 

Website hosting :
Site hébergé chez OVH
SARL OVH
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59100 Roubaix.
Phone : 0899 701 761.